Tron Computers Privacy Policy

Privacy Policy

Last Updated: 10 October 2025

1. Introduction

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Tron Computers (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our computer repair, IT support, or related services, including our website at troncomputers.com.au.

By using our services or website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

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2. Information We Collect

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We may collect the following types of information when you use our services or visit our website:

Personal Information:

• Name, phone number, email address, billing address, and payment information.

Device & Service Information:

• Computer make/model, operating system, serial numbers, and technical issues reported.

Website & Usage Data:

• IP address, browser type, access times, referring pages, and pages visited (via analytics and cookies).

We may also collect additional information if you contact us directly or provide it voluntarily.

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3. How We Use Your Information

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We use the collected information to:

• Provide, operate, and improve our IT and repair services.

• Process payments and send invoices or receipts.

• Contact you regarding updates, service progress, or billing matters.

• Comply with legal obligations and prevent fraud or misuse.

We may also use your data for internal analytics and website improvements.

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4. Third-Party Access and Disclosure

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We do not sell, rent, or trade your personal information. However, we may disclose certain details to trusted third parties for legitimate business purposes, including:

• Payment providers such as Afterpay, PayPal, or Stripe, for processing transactions.

• Suppliers, subcontractors, or service providers assisting with diagnostics, logistics, or warranty claims.

• Analytics and website providers that help us understand website performance.

• Law enforcement or government bodies if required by law or to protect our rights.

These third parties are obligated to use your data only for the purpose of performing their assigned tasks and must handle it in accordance with applicable privacy laws.

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5. Data Security

We take reasonable physical, electronic, and administrative measures to safeguard your information.
However, no online or electronic storage method is completely secure.
We cannot guarantee absolute security and are not liable for unauthorised access, alteration, or loss of data beyond our reasonable control.

We strongly recommend that clients back up all data before submitting any device for repair. Tron Computers is not responsible for any data loss during service unless otherwise agreed in writing.

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6. Cookies & Tracking

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Our website may use cookies and similar technologies to:

• Improve user experience;

• Monitor site traffic;

• Analyse performance and troubleshoot issues.

You can control or delete cookies through your browser settings, though disabling them may affect certain site functions.

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7. Children’s Privacy

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Our services are not directed at anyone under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us immediately so it can be removed.

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8. International Access

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Our website may be accessed internationally.
By using our site from outside Australia, you consent to the transfer and processing of your information in Australia and other jurisdictions where our third-party service providers operate.

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9. Your Rights & Choices

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You may request access, correction, or deletion of your personal information by contacting us at info@troncomputers.com.au.
Some information may be retained as required for record-keeping, billing, or legal obligations.

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10. Links to Other Sites

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Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing personal information.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time.
Updates will be posted on our website and will take effect immediately upon posting.
Continued use of our services after updates constitutes your acceptance of the new terms.

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12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Tron Computers
Email: info@troncomputers.com.au
Website: https://troncomputers.com.au